Contact

We’re here to assist with orders, sizing, care questions, or anything you need.

Our team responds within 24 hours (Monday–Saturday).

For all inquiries, contact us at: 📧 bysecondera@gmail.com

We recommend email for:

Order updates
Sizing & custom measurements
Care or maintenance questions
Shipping or pickup support

FAQ

Both cropped styles are handcrafted from the same luxe Mongolian curly fur, but each has a slightly different silhouette and collar design

Volume I — Open Collar: Wider neckline, natural drape, and voluminous shoulder line for a soft, dramatic look.

Volume II — Full Shoulder: More structured silhouette with higher neckline and rounded shoulders for a refined fit.

We recommend professional fur cleaning only. For light upkeep, shake or fluff your jacket between wears to maintain texture.

For full care instructions, visit our Care & Authenticity page.

Production typically takes 5–7 business days, followed by 3–7 business days for shipping.

We recommend allowing up to two weeks total for your custom piece to arrive.

Each jacket is handcrafted to order, so we can’t provide photos before production. However, we can share images of previous pieces in your chosen style and color. Once your jacket is complete, we’ll send photos and a short video before shipping.